Your trust matters to us. This policy explains what personal information RESTO collects, why we collect it, how we protect it, and the choices you have. We aim to handle personal data in line with Tanzanian law, including the Personal Data Protection Act, 2022.
The short version
- We only collect what we need to run RESTO for you.
- Your business data belongs to you. We do not sell personal data.
- You can ask to see, correct or delete your personal information.
01 Who we are
RESTO provides restaurant management software for restaurants, cafés, hotel restaurants, bars and multi-branch food businesses in Tanzania. In this policy, "we", "us" and "RESTO" mean the RESTO service and the team that operates it.
02 Information we collect
Information you give us
- Account details: your name, email address, phone number and password.
- Business details: restaurant name, branches, and the settings you choose.
- Billing details: plan and payment records. Payment details handled by a payment provider are processed by that provider.
- Messages: what you send us when you contact support.
Information collected automatically
- Usage data: pages and features used, and actions taken in RESTO, so we can keep it working and improve it.
- Device data: browser type, device type, IP address and approximate location derived from it.
- Logs: sign-in times and security events, to protect your account.
03 How we use information
- to create and manage your account and provide RESTO's features;
- to process subscriptions and send receipts and service notices;
- to keep RESTO secure and prevent fraud or misuse;
- to answer your questions and provide support;
- to understand how RESTO is used so we can fix problems and improve it;
- to send product news, only where you have agreed. You can opt out at any time;
- to meet our legal obligations.
04 Your customers' and staff data
When you use RESTO, you may enter personal information about your staff (for example names and roles) or your customers (for example a name or phone number on an order). For this information, your business decides what is collected and why, and RESTO processes it on your behalf and according to your instructions.
You are responsible for having a lawful basis to collect that information and for telling your staff and customers how you use it. We only use it to provide RESTO to you.
06 How long we keep it
We keep personal information while your account is active and for as long as needed to provide RESTO. When you close your account, we delete or anonymise your data within a reasonable period, except records we must keep by law, such as billing and tax records.
07 How we protect it
We use technical and organisational measures to protect personal information, such as encrypted connections, hashed passwords, access controls and role-based permissions. No system is completely secure, so please use a strong password and keep your login details private.
08 Your rights
Subject to the law, you can ask us to:
To make a request, contact us. We may need to confirm your identity first. If you are not happy with how we handle your request, you may also complain to the Personal Data Protection Commission of Tanzania.
10 Where data is stored
Our hosting and service providers may store data on servers located outside Tanzania. Where this happens, we take steps to make sure your information stays protected, in line with the requirements of Tanzanian data protection law.
11 Children
RESTO is a business tool for adults. It is not intended for children, and we do not knowingly collect their personal information.
12 Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top shows when it last changed. If the changes are significant, we will let you know in advance by email or a notice in RESTO.
13 Contact us
For privacy questions or requests, please reach us through the contact details on our website. You can also read our Terms of Service.